Ciel Power LLC Privacy Policy

Effective Date: January 1, 2025

1. Introduction

Ciel Power LLC ("Ciel," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information. Our goal is to be transparent about our data practices and to give you control over your information.

This policy applies to all data collected through our services, including home energy audits, customer portals, our website, mobile applications, and third-party systems integrated with our operations. Our practices are designed to meet or exceed industry best practices and comply with applicable federal and state data privacy laws.

2. Information We Collect

We collect information in the following categories:

Personal Information:

  • Name

  • Address

  • Email address

  • Phone number

  • Property concerns & upgrade priorities

Household & Energy Information:

  • Property characteristics (size, age, insulation, HVAC systems)

  • Utility usage and billing data

  • Audit findings and energy modeling results

Digital Interaction Data:

  • Website activity and analytics

  • Customer portal usage

  • Appointment scheduling metadata

Voluntary Submissions:

  • Responses to surveys and feedback forms

  • Communications with our team

3. How We Use Your Information

We use your data to:

  • Provide, schedule, and perform home energy audits

  • Prepare audit reports and recommendations

  • Support rebate and incentive program participation

  • Offer Pearl Certification and ENERGY STAR documentation

  • Respond to your inquiries and support requests

  • Send service-related communications

  • Improve and personalize our services

  • Provide updates on incentives, offers, and related home energy topics (if you opt-in)

4. Sharing of Your Information

We may share your information with:

  • Program Administrators: Such as ENERGY STAR and state/local incentive program operators

  • Pearl Certification Network: For documentation and listing of home upgrades

  • Technology Partners: CRM providers, data analytics services, appointment scheduling systems, and the Ciel Portal

  • Service Contractors and Installers: With your consent, for fulfillment of recommended upgrades

We do not sell your personal information.

5. Your Choices and Rights

You have the right to:

  • Access the personal data we have on file

  • Request correction of inaccurate or incomplete information

  • Request deletion of your data (subject to legal, operational, or compliance obligations)

  • Withdraw consent for non-essential data uses

  • Opt-out of marketing communications

To exercise these rights, please contact us at info@cielpower.com.

6. Data Security

We use administrative, technical, and physical safeguards to protect your data, including:

  • Encryption of data in transit and at rest

  • Role-based access controls

  • Secure cloud storage via trusted vendors

  • Regular vulnerability assessments and software updates

  • Employee training and internal data handling protocols

7. Data Retention

We retain customer information indefinitely, unless you request deletion and no legal or contractual requirements prevent us from doing so. Long-term data retention supports energy program eligibility, warranty claims, future services, and performance tracking.

8. Third-Party Links and Integrations

Our website and services may link to third-party platforms (e.g., SnuggPro, scheduling systems). This policy does not govern third-party practices. Please refer to their privacy policies to learn more.

9. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. If changes are significant, we will notify you via email or a notice on our website.

10. Contact Us

If you have any questions or concerns about this policy or our data practices, please contact:

Ciel Power LLC
Email: info@cielpower.com
Phone: (201) 632-3463